Warning

You are reading an old version of this documentation. If you want up-to-date information, please have a look at 5.1 .

System logs

System logs can be downloaded through HELP and by clicking on DOWNLOAD SYSTEM LOGS.

../../_images/system_log_access.png

Fig. 201 System logs access

The system logs are used by support team to help troubleshoot your issues.

../../_images/download_system_log_window.png

Fig. 202 Download system logs window

The downloaded file is a eyeplus.logs file type. Transfer the downloaded file to support team for assistance.

Note

If you are looking for the logs between the robot and the EYE+ Controller, check communication logs.