System logs

System logs can be downloaded through HELP and by clicking on DOWNLOAD SYSTEM LOGS.

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Fig. 239 System logs access

The system logs are used by support team to help troubleshoot your issues.

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Fig. 240 Download system logs window

The downloaded file is a eyeplus.logs file type. Transfer the downloaded file to support team for assistance.

Note

If you are looking for the logs between the robot and the EYE+ Controller, check communication logs.