WarningYou are reading an old version of this documentation. If you want up-to-date information, please have a look at 3.3 .
Please contact our support team from our website.
Establish a remote connection with the support team
To do so, your computer must be connected to the EYE+ Controller and connected to the internet. You then have to choose the remote support application you want to use (TeamViewer, Teams, Quick Assist, Lync, Bomgar…) .
Note that Windows10 has its own quick assistance application: Quick Assist. It is free and easy to use.
You have to launch the application and provide your TeamViewer ID and password to the Asyril support team to establish the contact.
If you do not have TeamViewer and want to use this tool, you can download the application here.
Using Quick Assist [Windows10]
You must launch the application and ask the support team to give you the code to enter. They will select full control mode to take control of your computer and you will have to accept it on your side.
Using another assistance
If you use any other remote support solution, you must provide to Asyril’s support team all the required elements.