Warning

You are reading an old version of this documentation. If you want up-to-date information, please have a look at 5.1 .

Contact

Support contact

If you need any help or support, please contact our support team from our website or use the CONTACT SUPPORT button on the EYE+ Studio Home page.

Establish a remote connection with the support team

To do so, your computer must be connected to the EYE+ Controller and connected to the internet. You then have to choose the remote support application you want to use (TeamViewer, Teams, Quick Assist, Lync, Bomgar…) .

Note

Note that Windows10 has its own quick assistance application: Quick Assist. It is free and easy to use.

Using TeamViewer

You have to launch the application and provide your TeamViewer ID and password to the Asyril support team to establish the contact.

Note

If you do not have TeamViewer and want to use this tool, you can download the application here.

Using Quick Assist [Windows10]

You must launch the application and ask the support team to give you the code to enter. They will select full control mode to take control of your computer and you will have to accept it on your side.

Using another assistance

If you use any other remote support solution, you must provide to Asyril’s support team all the required elements.